SPRINGER CARRIER LTDA. communicates to its entire network of distributors, partners and customers that it will carry out a preventive procedure for changing the fan motor connection cable in the Carrier Multisplit Inverter product (model 38LVBA18C5), sold between 2013 and 2018, after the possibility of overheating was identified, which may cause a risk of fire in the outdoor unit, and may cause physical and material damage to owners and third parties.

For those who distributed and / or have a machine, the company informs that it will provide all necessary support for the replacement of the motor connection cable at home and without the need to remove the device, without any cost. Until the replacement of the connection cable, the company recommends suspending the use of the product.

To schedule the replacement of the part, the consumer must contact the Customer Service, from 11/25/2019, by calling 4003.6707 for capitals and metropolitan areas 0800.887.6707 for other locations, from Monday to Friday from 8 am to 8 pm, and on Saturdays from 8 am to 2 pm or via the website: https://carrierdobrasil.com.br/fale-conosco

The company reinforces its commitment to the quality of its products, reiterates the importance of the relationship with its customers, reinforces the commitment to ethics and transparency that guide its conduct towards its business partners, distributors and customers.

For additional information, please contact Customer Service. \